L1W1
- Definition
Knowledge management is a discipline of enabling individuals, teams and entire organizations to collectively and systematically create, share and apply knowledge to better achieve the business objectives
- Types of Knowledge
- Tacit – cannot be articulated
Ref : http://en.wikipedia.org/wiki/Tacit_knowledge
Example of tacit knowledge is the ability to ride a bicycle. Some examples of daily activities and tacit knowledge are: riding a bike, playing the piano, driving a car, and hitting a nail with a hammer.The formal knowledge of how to ride a bicycle is that in order to balance, if the bike falls to the left, one steers to the left. To turn right the rider first steers to the left, and then when the bike falls right, the rider steers to the right.You may know explicitly how turning of the handle bars or steering wheel change the direction of a bike or car, but you cannot simultaneously focus on this and at the same time orientate yourself in traffic.
- Organizations As Knowledge Markets
Where
Buyers (those who want information)
ask the
Sellers (the SMEs with a good reputation or those who have the information)
via the
Brokers (the connector for those who have the need for knowledge)
- Case Study 1 : SDV
Problem Statement : Call Tickets are worked on Level 2 Support Engineers - these are reports of issues that have been reported by end customer. From these there is much knowledge to be gained . We took a look at how these can be applied to KM Graph. Final Wisdom here will be customers will be able to troubleshoot themselves. This will reduce overhead and cost to the organisation
- Case Study 2 :
AY shared that KM is in play at all levels – her example was to speak about children playing LEGO much better then adults. And the learning happens when children share knowledge with one another
- Case Study 3 :
NoA shared that in the post production industry that she was attached the KM sharing was minimal as data comes from customers as an initial idea and transformed into the final offering on their own.
- Case Study 4 :
ML & LKW spoke about KM at the education institutes and spoke about the difficulty of encouraging Knowledge Retention especially when personnel tend to move on.
- Case Study 5 :
MTL shared about how some foreign governments share knowledge via “Educating the Trainers” and allowing the trainers to share the info with their subordinates at their own departments, assisted by the SMEs in the beginning to ensure control over the accuracy of the subject matter delivery.
